Deleting your account and data
In the app
- Open One4Future and sign in, the same way you signed up (email code, Google or Facebook).
- Go to Me, then Delete my account.
- Choose what happens to capsules that have not been delivered yet: delete them, or still deliver them to the people you chose.
Your account, messages, contacts, Legacy mode settings and replies are erased straight away. You can download a copy first: Me, then Export my data.
If you cannot sign in
Email info@theazway.com from the email address on your One4Future account and ask us to delete it. We confirm it is you before deleting anything, and reply within one month.
If you signed in with Google or Facebook
Removing One4Future from your Google or Facebook account settings stops future sign-ins, but it does not delete your One4Future data. Delete your account in the app, or email us as above, to erase it.
What remains afterwards
- Capsules already delivered stay available to their recipients for up to 12 months, then are erased.
- Your sign-in record (your email address and name) at our sign-in provider, Microsoft Entra External ID, stays until you ask us to remove it: email info@theazway.com and we remove it within one month.
- Deleted data stays in encrypted backups for up to 35 days (database) or 30 days (files), then is gone for good.
- The security audit trail keeps IDs and times only, never names, email addresses or content.
More detail is in our Privacy Policy.